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CCMS alert email recipient unable to receive

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Good day!

 

Cannot able to receive email when error occurs in CCMS.

I conducted a test,

From tcode SBWP, I tried to send an email on my address as the recipient and INT communication type.

 

In sost, I receive an error message XS817

Processing cannot be continued  due to a technical or configuration error in the SAP System.

Processing was terminated.

 

We also configured the SMTP setting,

Node: SMTP

Tick the Node in Use

Mail Host: FQDN

Mail Port: 25

 

Maybe we missed something in terms of the SMTP Configuration.

 

I hope someone can help me.

I have tried some of the procedures connected to this post.
but nothing happened.

 

Will appreciate any help.

Thanks.

 

 

Maria


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