Hi there,
I have a question regarding notifications within the c4c.
When a ticket is created and a service agent write an email to the client asking for some specific information, the answer from the client is automatically attached to the ticket.
But is there a way to get a notification, that the customer replied? I think it could be a little bit inconvenient for the service agent to check the tickets all the time just to check if someone has already replied.
So it would be nice to get a notification or an email as soon as there is an answer.
I've already tried to create a workflow rule but unfortunately it didn't work.
Has anyone already tried to create such a notification?
Many thanks,
Julien